FAQ

Welcome to our FAQ! Here you’ll find clear answers to common questions about our digital products.

🛒 Ordering & Digital Delivery

Q: What exactly am I buying?
A: You are purchasing a digital product. No physical items are shipped.

Q: How do I receive my product after purchase?
A: Once your payment is confirmed, your files will be available for download directly from the website. A download link will also be sent to the email address used at checkout.

Q: I didn’t receive my download link or email. What should I do?
A: Please check your spam or promotions folder. If you still cannot find the email, contact us at support@elevitech.com

with your order details, and we will assist you.

 

💻 Using Your Product

Q: What do I need to use these templates?
A: Requirements vary by product type:

  • Google Sheets Templates: A free Google account to access Google Drive.

  • Microsoft Excel Templates: Microsoft Excel or a compatible spreadsheet program (some features may vary).

  • PDF Printables: A PDF reader such as Adobe Acrobat; a printer is optional if you want to print.

Q: Are the templates customizable?
A: Yes. Templates can be edited to fit your needs, including adding text, adjusting colors, and entering your own information. Instructions are included with each download.

Q: Are these difficult to use?
A: Templates are designed to be easy to understand. If you need assistance, our support team is available to help.

🔒 Technical Support & Compatibility

Q: Can I use these on my phone or tablet?
A: Yes.

  • Google Sheets works on most devices through the app or browser.

  • Microsoft Excel offers mobile apps.

  • PDFs can be opened on any device that supports PDF viewing.

Q: The formulas aren’t working correctly. What could be the issue?
A: This can happen if a protected formula cell is modified. Please enter information only in the designated input fields. If you continue experiencing issues, contact us at support@elevitech.com

with details.

 

Q: Do I get updates?
A: You will have access to the version you purchased. If significant new versions are released in the future, upgrade options may be available.

📄 Licenses & Returns

Q: Can I resell or redistribute these templates?
A: No. Purchases are for personal use only. Redistribution, sharing, or reselling the original files is not permitted. For business or commercial licensing inquiries, contact us at support@elevitech.com

Q: What is your refund policy?
A: Because these are digital products delivered instantly, all sales are final. Please review product descriptions carefully before purchasing. If you have any questions, feel free to contact us before completing your order.

Q: I have a question that isn’t answered here. How can I reach you?
A: We’re here to help!
📧 support@elevitech.com

📞 0603999440
🌐 www.elevitech.com

 

 

We aim to reply within 24–48 business hours.